Saturday, November 23, 2013

Shocking Rise In Electricity Complaints

Electricity Complaint Hotline
Is the NSW electricity retail system broken, when it comes to accuracy, honesty and fairness?

Is it just NSW or are the type of issues systemic across Australia?

Why does there appear to be a growing number of issues being reported to the NSW Energy & Water Ombudsman, that can only be thought of as fraudulent or having the aroma of 'bad faith'?


Such issues as,
  • Thousands of householders having their electricity accounts transferred to new suppliers in error, or without their consent. Accounts transferred in error surged by 90 per cent, while accounts transferred without consent rose 84 per cent
  • Complaints about electricity companies rose by more than 50 per cent to 29,924 over the past year, hitting all-time highs according to the Energy & Water Ombudsman
  • Poor electricity retailer staff-training and inflexibility in handling customer issues, have resulted in more disputes being forwarded to the Ombudsman

So what is the fix, for what we can only describe as very basic errors due to a lack of ground level training, control, regulation, rules, ethics, enforcement and so on?


To read more about this issue, visit the Sydney Morning Herald for their report on the SHOCKING RISE IN ELECTRICITY COMPLAINTS

Visit our ELECTRICITY BILLING ERRORS for more examples.

This blog post and podcast brought to you by Aussie Home Energy, a major player in the HOME ELECTRICITY REDUCTION SERVICE industry in Australia.

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